Privacy Policy

Personal Information Protection Policy

SIA Inc. considers it an important responsibility to appropriately protect and manage your personal information.

Note: The authoritative version of this Privacy Policy is the Japanese version. This English translation is provided for reference purposes only. In case of any discrepancy, the Japanese version shall prevail.
For the privacy policy of our apps available on the App Store, please see here.

Basic Policy

SIA Inc. (hereinafter referred to as "the Company") promises to comply with the Personal Information Protection Act and other related laws and regulations, and to appropriately protect your personal information.
The Company will handle personal information entrusted to us by customers through all our businesses in accordance with the following policy.

1. Definition of Personal Information

In this Privacy Policy, "personal information" means information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained in such information (including information that can be easily collated with other information, thereby enabling identification of a specific individual).

2. Purpose of Use of Personal Information

The Company will use your personal information for purposes such as service provision, response to inquiries, information provision, and service improvement.
If personal information is used for purposes other than those listed above, we will obtain your consent in advance.

3. Acquisition of Personal Information

The Company acquires personal information through appropriate and fair means.
When we ask you to provide personal information, we may ask you to voluntarily register the following information:
  • Name, company name, department name
  • Address, phone number, email address
  • Other information necessary for service provision
Please note that providing personal information is voluntary and not mandatory. However, if you do not provide necessary information, you may not be able to use some or all of our services.

4. Accuracy of Personal Information

The Company strives to keep your personal information accurate and up-to-date.
If there are any changes to your personal information, please contact us promptly. We may ask for your cooperation.

5. Provision to Third Parties

The Company will not provide personal information to third parties without your consent, except in the following cases:
  1. When required by law When disclosure is requested by public institutions such as courts, prosecutors' offices, and police based on laws and regulations
  2. When necessary to protect human life, body, or property In cases of emergency and unavoidable circumstances
  3. When outsourcing business When outsourcing part of the business for service provision (in this case, we will enter into a contract regarding the handling of personal information with the outsourcing party and provide appropriate supervision)
  4. When necessary to protect the Company's rights When responding to violations of the Company's terms of use, or when necessary to protect the Company's rights and interests

6. Security Management Measures

The Company implements the following security management measures to prevent leakage, loss, or damage of personal information.

Organizational Security Measures

  • Establishment of regulations regarding personal information protection
  • Appointment of responsible persons
  • Education and training for employees

Technical Security Measures

  • Implementation of access control
  • Monitoring of information systems
  • Measures to prevent unauthorized access
The Company is certified for ISMS (ISO/IEC 27001:2022) and manages information based on an information security management system.
Information Security Basic Policy →

7. Supervision of Employees

The Company provides necessary education and training to employees to ensure appropriate handling of personal information.
When outsourcing the handling of personal information to external parties, we will enter into contracts regarding the handling of personal information with the outsourcing parties and provide appropriate supervision.

8. Disclosure, Correction, and Deletion of Personal Information

You may request disclosure, correction, addition, deletion, or suspension of use of your personal information held by the Company.
When making a request, we will verify your identity and respond within a reasonable period.
Please note that we may not be able to respond to your request in the following cases:
  • When identity verification is not possible
  • When storage is required by law
  • When there is a risk of significant hindrance to the Company's business

9. Disposal of Personal Information

The Company will promptly dispose of personal information that has achieved its purpose of use, or personal information for which a deletion request has been received from the customer.
We will also appropriately dispose of personal information that has become unnecessary due to the termination of our services.

10. About Cookies

Our website may use cookies to improve service convenience and analyze access status.
If you do not wish to use cookies, you can disable them through your browser settings. However, some services may not function properly.

11. Changes to Privacy Policy

The Company may change this Privacy Policy due to amendments to laws and regulations, changes in social conditions, etc.
The revised Privacy Policy will take effect from the time it is posted on the Company's website. Important changes will be announced on the website.

12. Contact Information

For inquiries, opinions, complaints, etc. regarding the handling of personal information, please contact us at the following:

SIA Inc. Personal Information Protection Officer
〒106-0047 2F Azabu High Plaza, 2-2-13 Minami-Azabu, Minato-ku, Tokyo

Enactment and Revision

  • Enactment Date: October 16, 2003
  • Last Revision Date: January 18, 2024
SIA Inc.
President and CEO Makoto Kihara